We are here to help.
No referral is required: Any eligible employee or family member may call for an appointment!
For employees and their family/household members, the EAP is a confidential counseling, assessment, consultation and referral service to help you deal with many of life's problems.
Typical problems people come to the EAP for include:
Stress and Burnout
School and Job Performance
Marital & Other Relationships
Grief & Loss
Financial & Legal issues
Health and wellness coaching
The EAP is more than a counseling service!
In your workplace, we can assist you with many issues, such as organizational development issues, management coaching, team facilitation, training (e.g., communication, stress management, team work), peer-to-peer and employee-manager mediation, and wellness promotion.
We will also help advertise, and orient employees and managers/supervisors to the EAP service.
Who are the providers?
Solution Resources allows you to access a number of professionals and services with different specialties and areas of expertise. When you call us, we will make every attempt to connect you with the appropriate resource, either immediately or following an initial consultation. All our counselors are licensed in the State of Washington and must meet stringent criteria in order to contract with Solution Resources. All counselors are independent practitioners working with Solution Resources on a fee-for-service basis. For a list of providers, visit the Providers page.
What services are available?
The most widely requested service is that of personal or relationship counseling. Whether you have difficulties due to life circumstances, are suffering from stress, experiencing depression or anxiety, are grieving a loss, or have a substance use issue, the EAP has qualified counselors available as resources to help you find solutions to these issues. In addition, we have contracts with outside professionals who may help with legal and financial issues or elder care.
Is the service confidential?
Like all counseling, EAP services are governed by strict rules of confidentiality. Generally, only you and your counselor will know about your attendance and the content of your sessions. In some cases it is advisable to release information to other parties, for example your physician. In such cases we will ask you to sign an authorization for this release of information. Your counselor will advise you of any limitations to confidentiality prior to your first session. Your employer only receives anonymous statistics about utilization.
Like many other professionals (doctors, nurses, teachers, law enforcement, etc.), counselors and therapists are “mandated reporters”. This means that we have the obligation to protect life and health when we learn of imminent danger or risk when we learn of suicide or homicide plans, or abuse of a child, elder, or disabled person. In such cases we are legally obligated to contact the appropriate agency or authority regardless of client consent.
How much does it cost?
Counseling services provided under an employer’s EAP contract are available to you free of charge. There are no co-pays or deductibles. Legal, financial, and other referrals generally offer a free initial consultation that allows you to explore your options before a fee may be charged. You will be advised of any charges before you incur them. While EAP sessions are free to the employee and/or family members, we have to charge for no-shows and late cancellations. Review our policy here.
Who is eligible for the benefit?
Usually, benefit-eligible employees, their spouses and their dependent family members are eligible. Check with your Human Resources department to be sure or call the EAP. Each family member has the same number of sessions available to them. “Benefit-eligible” only means that you could accept the insurance options offered by your employer - but you don’t actually have to have elected coverage through your employer: you are still eligible for EAP services!
How many sessions do I have available?
The number of sessions depends on the contract between your employer and Solution Resources EAP. Check with your human resources department or call Solution Resources EAP to find out your session entitlement. If you need additional sessions past the EAP benefit, you may ask for a referral to an insurance based provider or you may continue with your counselor. Your counselor will advise you of financial implications of such additional services, like copays or deductibles, if any.
What can a counselor do to help me with my problems?
A counselor is trained to help you by asking questions that can clarify the problem and its components. The counselor will make suggestions and help you crystallize options and identify steps for successfully resolving issues. The counselor will not make a decision for you, but help you make the best decision for yourself.